Overview

At The OA Company, we stand behind the quality of our products and want to ensure your complete satisfaction. This refund policy outlines the conditions under which refunds are accepted.

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Refund Eligibility

✅ Eligible for Refund

• Timeframe: Products must be returned within 30 days of arrival

• Defective Products: Items that are not working properly or have manufacturing defects

• Incorrect Sizing: Products that were shipped in the wrong size or dimensions

• Condition: Products must be unused and in original condition - unless issues occurred after installation

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❌ Not Eligible for Refund

• Products that have been used or installed - unless issues occurred after installation

• Returns requested after the 30-day window

• Products damaged due to improper installation or handling

• Custom-sized screens (unless defective or our sizing error)

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Our Preferred Solution: Adjustments

Before proceeding with a refund, we strongly encourage considering screen adjustments as an alternative solution. Our team can often:

• Modify dimensions to better fit your space

• Adjust mounting hardware

• Provide installation guidance

• Offer product exchanges for better-suited options

Adjustments often provide a faster, more cost-effective solution than full refunds.

 

Refund Process

1. Contact Us: Reach out within 30 days of product arrival

2. Documentation: Provide order number and photos if claiming defect/sizing issues

3. Approval: Our team will review and approve eligible returns

4. Return Shipping: Return products in original packaging (customer responsible for return shipping costs unless item is defective/sized incorrectly)

5. Processing: Refunds processed within 5-7 business days after receiving returned item

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Contact Information

• Email: info@theoacompany.com

• Phone: 541-408-1779

• Hours: Varying

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We reserve the right to modify this policy at any time. Please contact us with any questions about returns or to explore adjustment options before requesting a refund.